Eureka Forbes — Forbes - Product delivery / Order cancellation and refund was not done

Address: Mumbai City, Maharashtra

I have ordered the aquaguard enhance ro product through online on 12th jun 15, but the product was not delivered in time (Till date it was not delivered) and not even single update about the shipment. Due to my urgent requirement i have cancelled this order on 21st jun 15 (My cancellation reference no: #0322) and taken another product from the local market. Subsequently i called customer care on 22nd jun 15 and informed about the cancellation. They said that due to server problem the confirmation was not sent. Within a short span i will receive a call from eureka forbes and money will be returned in 3 working days. But till date no call was received from eureka forbes and even several follow-ups made over mail and phone. At last they given their in charge mr.Harish no: [protected]. But very poor response and worst behaviour from mr. Harish, because at the very first time he responded my call and said that within 30min he will check and comeback. But he was not turned up. So i send the mails on 26, 27 and 30th jun 15 to [protected]@eurekaforbes.com and [protected]@eurekaforbes.com, but the customer care officer (Mr. Harish- not a customer care officer) deleting the mails without reading. The customer care executives no:[protected] are giving an update that is mr. Harish will call you within 30 min (I spoke with many executives all are given a recorded message) and sometimes the call is disconnecting automatically. I called customer care as follows: 22nd to 26 – almost 4 times 26th – 4 times 27th – 4 times 27th – 4 times (Harish) 30th – 1 time 4th jul-2 times customer support team ask me to contact technical team on the following nos[protected] / [protected]. No one is picking the calls on these nos. Now i require my money back…..

Today i given a mail to customer care officer to reshipment of this product but he deleted the mail without reading it.

In this form i already registered the same compliant on 9th july 2015 and eureka forbes acknowledge with the standard message. But after that no progress / update from that company.

This company is not giving any value to customers.

Kindly provide me the solution / next level escalation to resolve this issue.