[Resolved] Eureka Forbes — new product needs repair and part of the same to be replaced

Manishajpawar

from Delhi, Delhi

Apr 3, 2018

Address: Mumbai City, Maharashtra, 400053

Website: customercare@eurekaforbes.com

I have bought dr aquaguard geneus+ purifier, the top model of the company on 8.02.2018, which was installed next day in my home. Suddenly it stopped working on 31.03.2018. Your technician checked the machine and replied that one part of the machine needs the replacement. Now my question is why a machine bought one month back needs any part replacement.? This is very serious issue since such a brand new high value product stopped working and thus i think i have received a defective product hence i want replacement of my machine immediately.

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May 12, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

Eureka Forbes Customer Care's response Dear Manisha,

Please share your registered contact number and customer ID here. I'll surely have my team connect with you soon for further assistance.

Regards,
Shiraz