[Resolved] Eureka Forbes — product not delivered and order status not communicated

ShreyasPandit

from Pune, Maharashtra

Aug 19, 2017

Website: www.eurekaforbes.com

Hello,

On 5 aug 2017, i had purchased a product aquasure maxima ro+uv (Gwpdmrouv00000) online with order id: #[protected] and
Customer number: [protected] from eureka forbes. The payment was done in full via ccavenuepay payment[protected]

The product was estimated to be delivered by 09 aug 2017 by eureka forbes but as of today, 19 aug 2017 neither the product has been delivered nor any update regarding the status of the delivery has been communicated by eureka forbes.

When attempted to track the order status online on the site: https://www.eurekaforbes.com/trackorder the status is always shown as 'processing'.

After calling the customer care number[protected] multiple times, i was given an explanation that this product is currently out of stock and will be delivered by 24 aug 2017. This information must have been provided before placing the order and not after two weeks after the order status is requested.

I feel cheated already by eureka forbes and find this very annoying and frustrating experience overall.

I would like eureka forbes to update the status on this request in written and deliver the product on or before the promised date 24 aug 2017.

I also request the forum to take stringent action against eureka forbes for taking the customers for granted and cheating customers by providing false explanations through customer care.

Warm regards | shreyas pandit
Email - [protected]@gmail.com

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Aug 23, 2017

Complaint marked as Resolved

The product was delivered through FedEx by Eureka Forbes on or before the revised committed date as advised on the customer care call.

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2017

Eureka Forbes Customer Care's response Dear Shreyas,

I have escalated your issue to my team in Pune. They will get back to you in sometime for further assistance.

Regards,
Anita

Aug 21, 2017

Updated by ShreyasPandit Dear Anita,

Please be specific when you say sometime and forward me the information regarding this escalation. It has been 2 days and I have received neither a call nor any mail updating the status.

I was unaware that Eureka Forbes is such an incompetent and unprofessional brand that you don't even have courtesy to send a mail confirming the delay and apologizing for the inconvenience.

I patiently request you again for an update mail till 24 Aug 2017. A verbal assurance is no longer sufficient as you have lost my trust on this request.
If it is not possible to deliver the product please initiate the refund by cancelling this order.

Shreyas Pandit

Aug 23, 2017

Updated by ShreyasPandit Hello,

I am happy to report that the ordered product has been received today afternoon.

I thank the forum very much for acting as a catalyst to resolve my concern. Hats off !

I also thank team Eureka Forbes for meeting the expectations. I just hope that it doesn't take another two weeks for the product installation.

I request to consider this complaint as resolved.

Warm regards,
Shreyas Pandit

Verified Support

Aug 24, 2017

Eureka Forbes Customer Care's response Dear Shreyas,

I'm glad to know that your issue has been resolved. Also, I've informed my installation team about your request and they'll surely do the needful. Have a lovely weekend!

Regards,
Anita