EurekaForbes.com — Complaint

Address: 110066

Website: www.eurekaforbes.com

Respected Sir,

I am RAJIMOL A Customer ID – [protected] . We have purchased your Dr Aqua guard Magna UV system on[protected]. One of your sales man Saddam Hussin (code no. 9092256) came to our residence and convinced us that, UV system will suit to us and no need for RO system.
After 2 days o[censored]se we came to know that the purification is not satisfactory which is evident by the yellow colour of cooked rice and white sediments on storage bottles.
We informed to your sales representative and we didn’t get any response from him. Then we continuously contact customer care centre from 3rd October on wards and also get reference numbers but not any follow up service.
After 2 days one of your technician come to our home and said that UV system is not suit for us and RO should installed. Then after that there is no information from him, he didn’t came there after to check the machine. We are really get fed up with your customer dealing system because if we call in one number they will give another number to call and they don’t know anything and they will disconnected the call in between. So I am not interested further dealings with your system.
Then on 7th October a senior sales representative, named Gourav (mobile: [protected]) came and checked. He said the things exactly which is opposite what was Saddam Hussain (mobile: [protected])was said and
he said that the machine will returned and will refund the money. Then after no information. We called back him and he gave his senior boss Alams (mobile: [protected]) number we called him, he behaved to us very rudely and didn’t said any satisfactory solution. He said that he will informed to higher authority and disconnect our call. We again called and he said that we are complaining this much late after 20 days so we should take the charge of filter and something said rudely like this and disconnect the call.
Your customer dealing system delayed our complaint this much long. We have all the records of our complaints and conversation with your customer care executives. We have done stop payment of our cheques.
So kindly taken your machine back and refund our money.