Flipkart Health Plus — Unnecessary harassment t regarding return of a mediequipment ment

Have ordered Tynor Finctional knee support size L with order id [protected]. When I have received the order not even a cellotape was there in the packet. And the inner packet was a tramsperant reusable plastic which could be easily opened without cutting the packet and restored in exact condition.By looking at the size only we understood that Unfortunately the size L will not be suitable for her and she will need XL or XXL size.So within a few hours I have placed the return request as the product was eligible for 30 days return as mentioned in the website and I am attaching the screenshot too as a support of that. But after that the health buddy rejected the return request by saying that tynor is not accepting the return.Then I had a word with customer care and they escalated a complaint, Number 990615 and assured me that within 10 th October issue will be resolved. So as per the conversation I have again placed the return request which was again rejected.Now the customer care executives are saying that THE HEALTHBUDDY IS REJECTING THE RETURN REQUEST FROM THEIR END DUE TO THEIR INTERNAL PROBLEM .But the actual fact absolutely different. FLIPKART HEALTH PLUS IS PLAYING A FUAL GAME.THEY ARE ASSURING ME THAT PRODCUT WILL BE PICKED UP AMD I WILL GET REFUND BY 13 TH BUT AT THE SAME TIME SENDING MAIL TO THE HEALTHBUDDY AND INSTRUCTING THEM NOT TO PICK UP THE ORDER. I am attaching the screenshot for that as well where I could find out that actual culprit is flipkart health plus. An ailing patient is suffering because she can't wear the knee support due to incorrect size and flipkart health plus is harassing the customers like this.Now today is 16 th October the seller is saying flipkart health plus has Unstructured them not to pick up the product.My recent complaint no is 1011909