Flora Sensations — Refund not received fraud

I placed cake order(id#8127) on 17th Feb'24 and it is cancelled on 18th Feb'24. Post received an email about the refund. But still the amount is not refunded. Did multiple times followup but there is no response. Very recent i received am email that refund amount has been credited to flora sensations flowers wallet and not even able to access that.
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