Food Panda — about refund

Website: Foodpanda

I have ordered on aug 12 and concealed immediately and recieved an email of refund but haven't received that refund till now but that mail i have received 5 times.. I don't understand what is the problem to not giving refund they even has been removed my order details from my foodpanda app id. They are sending same mail to me about refund will be credited in your account in 7-10 days
..
Order no u5tv-u70g
[protected]@gmail.com
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I have cancelled my order but I have paid already to while placing the order through Paytm, since I have cancelled the order food was not delivered and it has been a week since then and they haven't refunded the money

On sept 8th, I ordered 3 times food but it got cancelled and my money has been debited from my account it’s been a 20 days still i didn’t get my money.May i know the reason behind it and I want my money to be refunded as soon as possible

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    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
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