Food Panda — after confirming the order food was not delivered

Address: New Delhi, Delhi, 110058
Website: www.foodpanda.com

I ordered food late night from food panda with order id : r3er-wnbi.
After one and half hour of wait i initiated a chat with foodpanda and they said they cant update the status as the restaurant was not responding.
Date of the incident: 20/2/2018.

Deepti
Customer support
👍👎
Aruni sinha
Hi
Chat started
Deepti joined the chat
Deepti
Welcome to foodpanda. My name is deepti. How may i assist you today?
Aruni sinha
How much time will my order take can u check
Deepti
I will surely assist you with the same.
It would be much appreciated if you. Kindly allow me 2-3 min to check for you.
Sir, have you receive any confirmation from the delivery person?
Are we connected?
Aruni sinha
Yes
Nt yet
Can you give me his number
Deepti
Kindly allow me 3-4 minutes while i call restaurant staff. I value your patience and cooperation.
Aruni sinha
R3er-wnbi
This is the order number
Deepti
Thank you for sharing the order code.
Please be connected.
Sir, have you receive your order?
Aruni sinha
Nope
Not yet
I am waiting for it
?
?
Deepti
I am trying to connect with them.
I extend my sincere apologies for the inconvenience. However, as your order is the delay we will compensate when you receive your order.
Aruni sinha
I am hungry
Deepti
I am sorry mam, i am unable to connect to the restaurant right now.
Are we connected?
Aruni sinha
Yes
Then what do i do
Tell me
?
What am i suppose to do
Can someone answer
I need a call @ [protected]
Deepti
Mam, please allow me few more minutes to connect with the restaurant.
I am sorry we do not have any call support.
Aruni sinha
I am waiting for one and a half hour
And i am a sir
Not mam
Deepti
I am sorry sir for this.
Kindly bear with me for couples of minutes.
Aruni sinha
?
Deepti
Thank you for your patience.
I am sorry sir the restaurant is not responding to our call.
Aruni sinha
Then
What am i suppose t do
After wait of one hour this is what you are saying
Is this the customer service?
Keeping a copy of this chat and will share everywhere
Deepti
I apologize for your experience with us.
If you want, should i replace your order with some another restaurant?
Aruni sinha
Another one hour
Do you want me to have my dinner or breakfast
Does that make sense

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    Food Panda Address
    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
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