Food Panda — attitude of rider

Today (15/04/2019) monday i had ordered food using foodpanda app.
Then when the food arrived, the rider call me to come down to pick up the food because he claim that during lunch hour time they cant went up to deliver to my office which is in level 8.
Usually the rider will deliver the food right in front of my office without any unlogical reason like i had experience today.
Moreover, the drink that came with the set of the food that i ordered had
Spilled which the amount of the water that i got only half from the original amount.
My advise please make an sop of delivery food and drinks to the customer in future so that less complain from the customer that your company will get in the future. Thank you.