Food Panda — chat support executive was very rude and seemed to be messing around

Address: 40078

Website: www.foodpanda.in

I had a conversation with sheyral from the chat support at food panda. I am writing this email using the desktop as it is almost impossible to collect the chat data using an app. I have a copy of all the chat data.

Is this the way you talk to customers. They are supposed to know that this kind of authoritative language is not permissible. I am a customer, moreover, i have paid for the food upfront.

I want the refund instantly and if this is customer service, god save food panda. I have been to some countries and one thing i know for sure is the horrible customer experience in india with a population of 1.6 billion people.

Let me tell you something - i agree the customer may not be absolutely correct or may be demanding. But the customer is after all the very reason that the business exists. The customer might be irate or even wrong, but there is a way to talk to me or any customer. We are not slaves, it is a free nation.

I need strict action to be taken against that agent and her coordinates;.

Awaiting your reply. We are not bloody stray insects that you show such disregard.

Sincerely,
Aravind shenoy...