Food Panda — didnt received my order

Address: Pune, Maharashtra, 411017

I ordered a kfc bucket via foodpanda at 12:40pm and still not received my order,
I got a confirmation message from KFC that your order number is 9552 at 1:00pm and also got second message at 1:30pm that it Is dispatched for delivery.
But still not got my order.
And I connect with foodpanda customer care executive 3 time to check my order status but they are not friendly they are not giving any update.
It’s really unprofessional behaviour..
Highly disappointed 🤬

My Order code: r2un-2cmk