Food Panda — food delivery agent was not assigned to my order even after an hour after my order.

Address: Bangalore, Karnataka, 560066

Website: Food Panda App

The foodpanda customer care is pathetic.
I ordered my food at 8 42 pm and food delivery agent was not assigned till 9 40pm. On interrogating the customer support wasn't even replying.
I had to call the restaurant and request them to deliver by paying extra 50 inr to the restaurant's delivery guy.
As soon as i said i want to cancel my order, the support agent replied right back saying they would refund!
What kind of behaviour is this! I was dying out of hunger but these people seem to not care at all about their service. Pathetic food panda.