Food Panda — food didn't get delivered

Address: Bangalore, Karnataka, 560076

Hi, ordered food at 8.57pm with order id - sweet truth order 13413149 amounting to rs. 675 is confirmed. It's 10.42 still there is no trace of food. I tried calling restaurant, the number is switched off. I tried doing the live chat, nobody is responding to food panda, i mailed foodpanda, the turn around to get a response from team is 8 hours. So, such a late response will not hold any good when u r hungry and starving for food. There should be live help. Day is really spoilt and i want the money back as i had already paid through my card.