Food Panda — food not delivered and no revert on refund

Address: Gurgaon, Haryana, 122002

Website: www.foodpanda.in

I have made a prepaid order on Sunday 23rd of September. Even after repeatedly contacting the restaurant, I did not receive my order. The restaurant staff was not taking my calls. I initiated foodpanda live chat but did not receive any reply. Even after two hours, neither the food was delivered, nor I got any communication from foodpanda. And till date I have not received any refund in my account. I have contacted them on live chat as well as emailed them but have not received any revert. Order Code is: r6wj-m384. Order amount ist for INR 964, 65. Please look into this matter seriously as in today's digital world, the act like this can cause serious issue in payment through wallet. Thanks