Food Panda — food not delivered and payment also not refund

Name : sachin mokashi,
Email : sachin. [protected]@gmail.com
Mobile no. [protected]
I have order on 28/09/2018 for my breakfast

Order no. A5jm-rh7k at 11.35am

Now till 16.08 pm not getting any response from food panda, also restaurant says its a problem of food panda. I already paid the amount online.
Please help us. Till time means till 18.08 pm i am not getting food or any other call related to my order. Now the food panda app shoes that the food is delivered by mr. Sandeep (Mobile no. [protected]).

At the time of order i need to take my tablets so i order the food. Sir pls. Tell me how could u play with someone's life.

I really disappointed and want refund of my money as well as for this headache and problem forum punish them as much as they could.