[Resolved] Food Panda — Food not delivered and was charged for the food

Bharathi Singh

from Bengaluru, Karnataka

Jun 3, 2017

Address: 560047

Website: foodpanda

I had ordered food on 23-may-2017 for the amount 330 rupees. The mode of payment was paytm and i have not been refunded the money. The food panda order #[protected]@3. I request for the refund of the money. The food was ordered from punjabi dhaba (Viveknagar) via foodpanda app. Request to kindly help in refunding of the money at once. The mobile through which the order was placed is [protected].

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Jul 13, 2017

Complaint marked as Resolved

Food Panda customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2017

Food Panda Customer Care's response Hi Bharathi, We tried to contact you today on your registered as well as the number you shared in this complaint. However, both the numbers were not contactable. We acknowledge your concern that your payment deducted on order id: [protected]@3 which was unsuccessful. We regret the inconvenience caused to you due to this experience. We would like to inform you that full refund of the said order has been initiated on the priority basis, you will receive a confirmation email for your refund within 24 working hours. We assure better services in the future. Thanks. Team foodpanda!!

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Comments

Devender_bisht

from Bengaluru, Karnataka

Jun 7, 2017

I emailed food panda 4 times, but never received refund for order cancelled by Restaurant "Midnight dawat express" on 22nd May.
I have stopped using foodpanda & would advise others never to pay the order amount online in advance.