Food Panda — food not delivering

I have ordered food from food panda and it has been done twice just in a week that after i order and paid money they say wait order is preparing and i have to wait with me any my small kids for food for atleast 2 hours after which they will cancel the order and start refunding money.. I wanted food to eat that's why i ordered their not doing timepass to get refund. They didn't deliver food and i had to sleep starving with kids. This break a person emotionally and they are making people hungary for the service they can't handle. They should shut down there application and do something useful instead of something they can not able to do.