Food Panda — food not yet delivered even after 1 hour 30 minutes

Address: Pune, Maharashtra

I have ordered my lunch 1 hour 30 minutes earlier, from a near by restaurant, and as per the given time it should have reached within 45 minutes at the max. It's 3 pm and i've not received my food yet. I tried calling the rider but he informed that he has not found the restaurant. This is absolutely ridiculous and pathetic service from food panda.

I tried to use the live chat option and asked for help, and i was told to wait. I asked to refund my money. But no satisfactory response was received. I was just told that i will receive my food. Am i supposed to do my lunch in the evening?? I just got the worst service from food panda today.