Food Panda — food order not delivered

I ordered one hyderabadi biryani through foodpanda at 10:07 pm, at almost 12 midnight i still not received the ordered. When i called the restaurant they said the delivery boy picked the order at 10:45. While all this i continuously tried to reach the delivery boy on his phone but his phone is switched off. So unprofssional company. At last i had to order food from some other app. I want refund.