Food Panda — foodpanda didn't refund after they cancelled the order

Website: www.foodpanda.con

I have placed 2 orders from foodpanda simultaneously on 23rd september. Those orders were cancelled by them after an hour.

Even after promising to refund the amount within 7-10 days, they haven't refund my money and it has been 15days since then.

The order ids are: y0lo-upgt and a944-rs6w.

After asking their customer support so many times to refund the amount, the only reply i got is that the refund will be credited within 7-10 days. But it has already been 15days and i didn't receive it. And on asking the status of the refund, the reply from their side is that the refund has been initiated. Am i ever going to get back the money i paid for the food i didn't receive?