Food Panda — issue regarding my order that I have received

Address: New Delhi, Delhi, 1100060

Sir i have order 5 butter roti, 5 rumali roti, a half kadhai paneer, but the order took 1hour 20 minutes to deliver the food, and the the rotis are without butter, i raise this issue to the support assistant priyansh tiwari, he was saying that they can issue refund amount only for butter that was not there on rotis. Around half an hour later they said that they can replace only rotis, but my issue is that how can we accept only replacement of only roti, if 55 minute takes the restaurant to deliver the food, then how can we eat the rumali roti and kadhai paneer when they becomes cool. At last i was telling that if you can replace the full item becomes it becomes cool at that time, but they denying for any replacement, the restaurant food is with us, because the rotis becomes tight, not able to eat,
I have request to you refund my whole amount because the food they send to me is also available with me, i didnt eat anything from it
Support assitant name - priyanshu tiwari
Order id code - u8fq-e55x
Phone no. [protected]
Email - [protected]@gmail.com