Food Panda — late dominos delivery almost one hour and no refund

First of all foodpanda customer team is not updating me for my domino order. And they r not even letting me know abt mh refunds.
Ms. Suchi customer care executive is least bother to answer my quesyions n help me on my issuue

Thanks for choosing domino's, we will deliver your order hot & fresh in 30 minutes.
Order details - amount: rs. 319 | order no. 314 | track your order @ http://bit.ly/1PfGWYl
This order was generated on foodpanda