Submit a Complaint
Food
Food Panda

[Resolved]  Food Panda — Misbehave and abuse talking of foodpanda executive

Address: New Delhi, Delhi, 110096
Website: www.foodpanda.in

I (Abhishek Pandey, [protected]) am a regular customer of Food Panda Service.As regular I placed order in foodpanda, order code is n4bi-dk9c. Foodpanda executive Mr. Devendra Kumar ([protected])first confirmed that my order has been placed and being prepared. Afterwards he called me and said we are placing your order in other restaurant, when I asked him not to do so and asked what is the problem and why you in first place confirmed my order. He abused me and said 'nahe ho rha tera order, cancel kr le..' and cuts the call.

Is this the way Food Panda or any service company should treattheir regular basis customers ??
Was this information helpful?
No (0)
Yes (0)
Mar 31, 2017
Complaint marked as Resolved 
Verified Support
Feb 08, 2017
Food Panda Customer Care's response Hi Abhishek, We extremely apologise for the inconvenience caused to you. We would like to inform you that we received your complaint via email at ([protected]@foodpanda.in), on of our team member is working on your concern. Appropriate action will be taken if someone has committed this kind of mistake. Thanks!
Verified Support
Feb 14, 2017
Food Panda Customer Care's response Hi Abhishek, Thank for giving us a chance to serve you. According to the telephone conversation with one our representative, we hope your complaint addressed. Being a customer centric organisation, customers comes first for us. Hence, we escalated this matter to the delivery team to take a corrective action against the delivery person who spoke to you. Thanks!
Verified Support
Feb 22, 2017
Food Panda Customer Care's response Hi Saurabh, We extremely apologise for the inconvenience caused to you. We request you to share your order/account details via email at ([protected]@foodpanda.in) or via comment so that we can help you with a satisfactory resolution. Thanks!
 
1 Comment

Related Food Panda reviews

[Resolved]Food Panda - doing fraud activities and cheated me and forced me to eat the food1[Resolved]Food Panda - order cancellation without informing customer and not refunding money[Resolved]Food Panda - money not refunded for order cancelled[Resolved]Food Panda - foodpanda is not refunding my money, tried fool me on chat support1[Resolved]Food Panda - refund of money for orders cancelled by restaurant1
View all 945 Food Panda Reviews

Comments

I ordered chicken kandhari, which is a main course item from Ruchies restaurant through food panda, but they delivered some dry item which is not even chicken. Called back to restaurant, but no one received, even no response from food panda as well. The delivery was done at 11:45 pm, so got no other option other than to sleep hungry.

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Food Panda
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    945
    Pending
    0
    Resolved
    64
    View all 945 Food Panda reviews & complaints
    Food Panda Phone
    +91 12 4614 9200
    Food Panda Address
    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
    View all Food Panda contact information