Food Panda — money not yet refunded

Website: support@foodpanda.in

I need refund for order code-n7xb-33vc. I have paid rs493.50 on 8th september 2018 at 22:15:00. After i ordered food, the restaurant immediately accepted my order. I waited for 60 minutes. After that when i called the restaurant, they said we are waiting for delivery executive. After sometime when i called again, they switched off their phones. Then the customer support called me and apologized for the inconvenience caused and promised me to refund my amount. I dropped mails regularly to the support team and they gave different answers.in fact they gave a fake transaction i'd and when i checked out with payu they said this id doesn't exists. Support team is also not giving proper response to this query. Support team gave a transaction number which doesn't exist. I have been fooling around since days. Is this the way you (Food panda team) care for customers? Then i uninstalled food panda from my phone and promised to myself that i would never ever order from this fake site again. I really don't understand why they are not refunding my money. It's almost been 2 months. Please help me to get the refund.