Food Panda — no proper refund

Address: Hyderabad, Telangana, 500049

Website: Foodpanda.com

We have placed an order after some time we have received an sms stating we had to cancel your order due to some issues and we will refund the amount if deducted. Till date we haven't received the refund it is almost 10 days. Please help in getting the refund. We have already contacted food panda team through chat there is no proper response from them. Need to stop this type of non sense from food panda. They dont have proper data base as well.