Food Panda — no refund received

Address: Gurgaon, Haryana

Website: Food panda India

Order id: x3vs-5qsf
Order date : 18th sept 2018
Order payment mode: paytm wallet
Order amount : paid inr 264 from my paytm wallet

Hi all,
I have been trying to reach some one from food panda to help refund my money. But no one has agreed to help. They do not have a proper customer service department. No one responds back properly and timely on their online chat portal. People respond back in emails with a same cut copy paste message. I have all the chat proofs and emails, that show that food panda is actually running a scam and duping customer of their money.

They provided me with a reference no. : 8534150, stating that this can be checked with my bank/paytm wallert.. But this too turned out to be incorrect and forged. They are scammers..
Another person gave me a reference of : 7260105. This too was false. I need this to be raised and want to make sure, foodpanda stops this scamming and robbery. I have all the proof needed.

Thanks,
Anirima paul