Food Panda — non-delivery of food from foodpanda.

Address: New Delhi, Delhi

I have placed an online order from foodpanda app for one rawa masala dosa (Order code : y6ez-67q3) from vannakam anna and one chocolate kitkat milkshake (Order cod :y0kg-1h5d) to kev's cafe at around 1pm on 14th sep 2018. After more than two hours i called at outlets to check the status of my order. They said they have prepared the order but no one has come from food panda to collect the order. I tried to chat with foodpanda customer support but from there also i got now response. I got few customer support number from foodpanda site but those numbers are also not working. I have made online payment. It was a very embarrassing situation for me in front of my guests. When i tried to cancel my order then foodpanda system is not allowing me to cancel the order as they are your order is in process. What should i do?