Food Panda — non delivery of order

Address: 400067

Website: Foodpand application from playstore

Dear sir,
Being a new customer i had ordered a dessert from frozen bottles located in kandivali west using coupon code 9...
Your app says that the order is delivered but i did not receive any order on the given address and it's being more than 15 hours of placing the order... Within 20 seconds of placing the order the app says that my order is delivered which is impractical...
I had already paid the amount via card
If this is the service provided by your company then i won't be recommending you people to anyone...
My first experience is the worst experience with foodpanda
Please look into the matter or you are loosing your customer