Food Panda — not delivered the product and charged before

Address: Ghaziabad, Uttar Pradesh, 201010

I ordered 3 plates of chole bhature today at 1.37p. M. The foos provider was singlas. Till 7.30p. M it kept showing that food was being prepared and when i contacted the support staff, they didn't reply and at around 8.00 p. M it showed food has been delivered though i didn't receive anything. Is this the kind of service you offer?
You are not capable of providing any service.
I will make a big scene out of this.
And i am never gonna order via food panda again and will make sure none of nt aquantaince do.
I want my complete refund.
Your service is absolute worst