Food Panda — not delivering food but taking money

I am disappoibted by food panda ' s such action. I had ordered two pizzas from shiv sagar hotel. The boy picked the order from the hotel but did not came to deliever it. I made a complaint against this but no response. My money has been gone!!
To earn money it is so difficult and these people just steal it!.. Indian government should do on this. Today i am affected many people will be affected gradually... Please please do something and giv me my money backkkkkkkk