Food Panda — not received my order yet

Address: Mumbai City, Maharashtra, 400066

Website: Foodpanda app

I had ordered 4 veg hakka noodles yesterday ( 28th Sept. 2018) at 18:49, after that, I was on chat support for more than 2 hours and they just gave the template reply that they are checking and never gave me the concrete response. now i want foodpanda to refund the amount in my bank account, not in my foodpanda wallet. i also spoke to the hotel ( The 101 Corner ) they told me that order was ready in 15 mins after they received the orderbut no one from foodpanda came to collect the order, my order code is w2ib-p7fl. noe it is showing order delivered in my app, is this the way you cheat the customers ?

if i do not get my money back in my bank account i will take this matter to to consumer court and further...

Regards
Chetan Hasrajani
[protected] / [protected]