Food Panda — Online prepaid order not recieved

I have ordered at us pizza through food panda and they confirmed that order will be delivered in 68 min. I paid for the order with my credit card. I didn't received my order even after the estimated time.
The numbers provided of the us pizza were not reachable. I tried calluing customer care 7-8 times and even they replied 2 times but disconnected the call.
They are fooling people like this.
I have paid for the order and didn't received and don't know about the money, i will get the money back or not. Please help me out.