| Address: Hyderabad, Andhra Pradesh, 500072 | | Website: www.foodpanda.in |
As its sunday, so thought to have yummy food and planned to order via foodpanda as its been ease for past orders. Ordered food [order id: m2wx-b8wx] at 13.42 [sree dwaraka grand, kukatpally, hyderabad] and waiting for restaurant confirmation regarding my order. I know its takes hardly 10 mins max for order to get confirmed. Waited until 13.55 and got a doubt and called foodpanda customer care and as expected my call not picked at first attempt and waited for nearly 10 mins and given second trail to test my luck, for my goodness care person picked my call, informed same to care person, he replied with respectful sorry sir, order got cancelled due to unavailability of ordered food. Then i said you guys can msg/mail me regarding same and me waiting for confirmation. The funnier response was "due to technical issues you might not got message" then he said he will compensate same for dinner with same amount. Said no more interest to order via foodpanda.
I got confirmation at 14.20 as my order got declined. As am much hunger planned to go same restaurant directly and requested for same order and i got shocked by hearing "bhai please wait for 5 mins your order get served". How come you guys can serve me same order when foodpanda can't and enquired about foodpanda declined order, owner of restaurant said it's common for foodpanda cancelling with un-proper response at peak times. Attaching ordered bill as proof.
Finally if guys can't handle peak hours better shut your business, alot competitors available in market to serve us better than you. Learn few good escape reasons rather than explaining same for all like you guys described to me! It's not matter of discount to order at your site, it's ease us to get food at door step but you guys proved us you are far away from our expectations!
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