Food Panda — order id a460-hw7d - food not delivered

Address: Pune, Maharashtra, 411045

I never received this order and this was marked as delivered by the delivery executive. When contacted the delivery executive, he did not answer my call and kept on declining my call.
When contacted the customer care, the executives (Not sure if they are real ppl) asked me to wait for 2-4 mins to check but never responded back.

Does food panda have any kind of customer service? Do you actually refund peoples money after not delivering the food? Or is food panda a hoax site?