[Resolved] Food Panda — Order id s8ls-fx6m stale food delievered

Manish Parshuramka

from Mumbai, Maharashtra

Feb 4, 2017

Address: 560076

Website: www.foodpanda.in

This is regarding Order ID s8ls-fx6m, the promised time for delivery was 60 mins. I ordered from Abhiruchi hotel.

I ordered the food at 7:45 PM, till now the food is not delivered. The food was prepared within first 20 mins.

Also I believe stale food was delivered, I had a bite of it and there is an after taste it seems.

My Dad had it and he is not feeling well. I want to take a legal action over foodpanda and Abhiruchi Hotel.

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Feb 26, 2017

Complaint marked as Resolved

Food Panda talked to the Owner of the restaurant and he has agreed to call the customer in case they is a delay that is going to happen from their end. They have cancelled this order and have refunded the amount, as the food became stale and had to be thrown in garbage.

Verified Support

Feb 08, 2017

Food Panda Customer Care's response Hi Manish, We apologise for the inconvenience caused to you. As per our telephonic conversation, we have escalated this issue to the restaurant authorities and we will get back to you within next 24-48 hours with an update. Thanks!

Verified Support

Feb 12, 2017

Food Panda Customer Care's response Hi Manish, We apologise for the delayed response. We tried contacting you regarding this concern with no luck, we will get back to you once again to provide an update. Thanks!

Verified Support

Feb 14, 2017

Food Panda Customer Care's response Hi Manish, As per our telephonic conversation, we hope your issue stands resolved. We have shared the feedback with the restaurant owner to avoid such instances in the future. Also, if you have a complaint you may reach us directly via email "[protected]@foodpanda.in" and "Live Chat". Thanks!!