Food Panda — order made on 12/1/19 9pm

I'm complaining about my order made around 9+ pm. The rider took his own sweet time and in the end it stated that he met an "accident" hence could not deliver my food. It's not funny when it comes to money issues and order. Please do something on this. We're not paying for such # and lame excuses that these stupid riders give. Trying to earn easy money? Please ask them get a life. Before they really get into a real accident one day, better don't play around and do your # job.