[Resolved] Food Panda — Order not delivered & amount deducted

Aiz

from Madurai, Tamil Nadu

Jun 19, 2017

Address: 600017

Website: www.foodpanda.in

I have ordered food from hotel sennthur. I havent received any order number but amount got deducted from my account

It is father's day and after match we wanted to have dinner together. Thanks to foodpanda that we were not able to have dinner because the order was never delivered.

It is really disspointing that there is no helpline number, but ony live chat.

I have ordered food from hotel sennthur and i got a call from the hotel peoplefor the location and they say that they wont deliver to my location. Amount paid online and voucher used.

Now i use live chat and speak to sameer rishi and shifa. They disconnect the live chat without any resolution.

They say that i placed a pickup, but there is no option for a pickup at all in the app.

The order is still pending even now.

+3 photos

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Jul 22, 2017

Complaint marked as Resolved

Food Panda customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2017

Food Panda Customer Care's response Hi Customer, We sincerely regret the experience you've been through. Please share your order/account details at [protected]@foodpanda.in so that we can immediately look into the matter and try to resolve at the earliest. Thanks. Team foodpanda!!