Food Panda — order not delivered but money deducted

Address: Pune, Maharashtra, 411027
Website: Foodpanda.com

I have ordered biryani in foodpanda. Ordere not delivered. When i called their represent, he told me story that some one on roadside taken the parcel on the way. He says he is not responsible. Foodpsnda guys not responding in chat. This is big cheating going on with name of foodpanda.
Order i'd s4wj-m6e3
I have recorded the discussion of foodpanda person.
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    Food Panda Phone
    +91 12 4614 9200
    Food Panda Address
    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
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