Food Panda — order not delivered by foodpanda

Address: 400060

Hi,
I am akshay shinde. My user id is akshayshinde. [protected]@gmail.com. Contact number : [protected]

I ordered a “large kfc popcorn” yesterday at 9.15pm.
After half and hr delivery guy “jitendra das” was assigned to me.
Around 10pm he picked up my order.
After waiting for half and hour and your tracking gui showed me 1 min left.

It was expected for me that food will come in 1 min and i will have it.

It dint go that way!!!

I called jitendra and asked "where is he?”
He replied :-
"i am at restaurant only and won’t bring your food as address to be delivered is not in my areas, i will call office and let you know”

I waited for his response which he didn’t do

Then when i called him he said he is not able to contact office and he won’t deliver the order.

I ordered food at 9.15pm. I was expecting it in maximum 1 hour which is 10.15pm

But i did not received order till now

I received your notification that “your order has arrived” at 11.05pm; “are you kidding me!!”

I dint received any of your order till now.
Because of you i was not able to have food yesterday night.

Is this your service???

And how can you send notification about “your order has arrived” without confirming it.

Don’t give false hopes and wrong notification to your customers