Food Panda — order not-delivered

Website: Food Panda

I have placed an order for puffs & paid for the my order online with order # z4ag-tdiv (Baker snack hub) @5:53 on 27 till 7:55 the order was reflected as order ln preparation after few mins it reflected as order delivered but i have not received it. Was trying to get support on food panda executive devki just gave her name when i question she has not responded