Food Panda — order not received but amount deducted

Address: 122002

Website: www.foodpanda.in

My order code : b447-fzzb
Mode of payment: online payment
Order placed date: 1 october 2018
Time: 1:34 pm
Location: dlf phase2 gurgaon

I just received a confirmation message from foodpanda and after 10 minutes the app was showing order delivered status.

I was not having delivery boy's number, then i got restaurant no. (Baba banarasi) from google and speak with them, they help me to provide delivery boy's number.

Delivery boy's name: umesh
Number: [protected] (Which is switched off)

Then restaurant help me to provide his another no. [protected]

He said that "i am not using this app and i asked to the company to deactivate my account but they are not doing so.
Someone else is misusing my no."

I tried to chat with multiple person from support but they were just keep leaving the conversation.

I want refund.

*message from foodpanda*

Hi himanshi! Baba banarasi has confirmed your order. Please share the pin: 2360 with the rider in-person only after delivery. To track status click: https://goo.gl/RlPZUT