Food Panda — order taken but not delivered.

Address: Indore, Madhya Pradesh, 452016

Website: www.foodpanda.in

Hi, i am sabyasachi mishra currently residing in indore. Last using food panda since last more than 5 years. I have faced several issues in past and such are keep going on now and now its beyond our control.in past i have faced several issues for not delivering food on time making me wait for hours and hours and post raising complaint food panda used to give bull # excuses. Even they will not allow to pay through cash on delivery for most of food orders then post paying through online they will make us wait for hours and hours and later they will tell food can not be delivered since restaurant has refused. First they are sending messages stating restaurant has accepted order then later they will tell restaurant is denying to deliver the order and at the end loser will be customer because his money is already debited from his account and now when customer will ask to refund the money immediately then they will tell as per their bank process same will be refunded with in 7-10 working days.
Point is while taking orders they should check and place order accordingly. If they can not do the delivery then immediately they should inform to customer and cancel the order there itself and issue the refund immediately but here they will make customer to do multiple followups and will not respond properly and will make customer to wait in chat for hours and finally they will tell refund will be processed within 7-10 working days. For everything customer has to suffer, post paying customer has to wait for hours for delivery of order. If order is not delivered then customer has to beg for their money then food panda will think on refund. And also refund is subject to post discussion with restaurant only. If restaurant is not picking their calls then customer has to wait. So for every trouble of their, customer has to suffer because they are taking services from food panda.

I must say food panda is a fraud and really cheating people. Taking their money and enjoying their money for days and will refund according to them. They don't bothered if any losses to customer for any mistake of theirs.

My latest order code is tu-n7ur.

Really pathetic service and fraudster and cheaters.