Food Panda — ordered food but not delivery not made

Address: Hyderabad, Andhra Pradesh, 500036

I had ordered for a Mutton Family Biryani from Capital Hotel on 4th November 2018 at 6:38 PM IST for an amount of Rs. 590.62. I have not yet received the food neither got any message saying the order is cancelled.

I emailed twice to the customer care "[protected]@foodpanda.in" ID and have not heard back as well. Tried their Live Chat option but that does not work even.

The most annoying part is that it still shows order picked up.

Please look into it and refund my Money ASAP

Lawrence