Food Panda — payment debited but order has not placed. now foodpanda cheap customer care service is not at all responding.

Address: 411021

I have paid for food from punjabi grills restaurant, bavdhan pune on foodpanda app, but because of their app's technical issue my order was not placed, but money got debited from my bank account. Now i am contacting foodpanda through their live chat. I have told my problem to 4 foodpanda customer care agents but everyone need their time to resolve and before resolving my problem everyone left the chat. Is it called customer service. One more thing one agent told me that i get will get my refund in 7 to 10 working days and in next message she says i need to check whether payment has been reached to us or not?. What??. I want my refund soon. They are saying they require this much of time for banking procedures. Really?. Its all foodpanda's problem not mine. And main thing there is not a single proof that they will give me refund. Its difficult to contact foodpanda thorugh chat cause by every 5 mins their agent changes and we need to tell whole story to them. Foodpanda please refund my amount.