Food Panda — payment deducted and order not delivered

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: [email protected]

Yesterday i ordered food worth rs 866.37 and i paid from phonepay at 1:30 pm... And when i did not receive the order i called to the restaurant at 3 pm and they told me that there is no one from food panda to deliver and they also refused to handover to us if we will come to pickup.
Den i called to delivery boy bt d phone was switched off... And den i received call from nazeer and they told me to talk to the dilery boy bvoz he came late to pickup.
After some time i again called to the restaurant for the confirmation of delivery bt they told that delivery boy refused to to drop the food and den i also received call from the delivery boy no and he told that he is not a delivery boy... He brought this new number 2 days before...
Dis all is rediculous...
We did not expect dis kind of service...
Even customer support and live chats are also useless... They said they call to the delivery boy and delivery boy said dat he delivered the order dats y they cant do anything...
I cant understand... Is delivery boy the owner of food panda...??
Becoz u confirmed from dat fraud guy and took a decision.