Food Panda — pending refund and no response from customer care

Address: New Delhi, Delhi

Website: Foodpanda

I have been chasing foodpanda customer care for my pending refund on email but I am not getting any response. Also, on the chat my chat sessions are being terminated with any response.
I have asked for next level of escalation, but have not shared with anything.
The order IDs for which the refund is pending are b1zc-m5t4, u9aw-jvxh_1 and x5gb-ejep_1.