Food Panda — poor customer service

I have placed an order at 2:37 PM on 30th September, 2018. I have been waiting till 3:30 PM then I called the restaurant and came to know that the delivery boy hasn't reached the restaurant to pickup the order. So I started live chat with food panda executive, they told me that they are unable to contact the delivery boy and can't serve the order. So I requested them to arrange another delivery boy for the delivery and they refused to do so. Also, their customer care number is not working