Food Panda — poor delivery service

Address: 821171

On 5 may, placed order for lunch (V4pa-8g4y), however, instead of 35min delivery time, my lunch never arrives after 2 hours. The wait could have bring me all the way from punggol to jurong!! I was left hungry and furious without food!!!

On 12 may, giving food panda another chance. This time, food arrived, but with wrong order! My order was v4pa-85n0 and i was delivered with v4pa-w2oh! When asked the rider, he shrugged and said “ask them” and went off!!! I was delivered with food that does not suit my taste!!!

Twice in a row, mistake and mistake and mistake by food panda. I find it absolutely ridiculous. It used to be reliable and good. What happened to the service commitment now??? I seriously would like to know what’s the root cause of all these errors. Please give me a proper explanation on this.