Food Panda — refund issue with order

Address: Gurgaon, Haryana, 122101

Website: www.foodpanda.in

I ordered my food from food panda where after waiting for more than 2 hours didnot get my order. On support customer care executive naming peehu promised for refund and additional compensation of rs 50. Which i am not getting and no body is replying over the chat. I tried connecting 3 times but the support team leaves the chat in between. Please resolve the issue as a summary of the whole chat is attached as a proof.