Food Panda — refund not given back

Address: 122007

I have ordered food but order were cancelled. I am still waiting for refund. Whenever i contacted chat support and asked about refund, they do not respond. I sent email also but did not get response other than informing me that the refund was processed. Order number is "x3pn-orf3", the amount is rs.315.90. & trust me i will not leave food panda for this cheating behaviour.